The Company
Who we are
Headquartered in London, Lunar Steel is a supplier of steel to the UK market. We aim to provide the UK with good quality steel at competitive prices. Our customer-first mentality is a big way we stand out from competitors. Often that dedication translates into going above and beyond to satisfy customer needs and pro actively making decisions before being asked to do so.
Our Mission
At Lunar Steel, our mission is to deliver top quality steel at competitive prices so our customers can feel confident in our products and services.
How we operate
Our customers are companies who count on our products to be delivered on time and be of high quality to be used in a wide range of industry applications. It is our top priority to be successful in providing these services for our customer base.
We have created a business that consistently meets customers’ needs and expectations by:
1. Getting to know our customer
It is of upmost importance to understand what our customer wants and why they want it.
2. Using customer feedback to our advantage
The customer knows best when it comes to the use of their product, so we on-board their feedback to improve our services for next time. This applies throughout the entire sales cycle from taking the order up until delivery.
3. Researching, so our customers don’t have to
Often customers understand their need, but don’t know how rapidly and affordably it can be met. We are constantly engaging with partners and are up to date with the market to be able to provide a much-improved budget and schedule when compared to other suppliers. We save the customer both time and money.
4. Always being honest
If we aren’t on schedule or can’t deliver, we inform the customer as soon as it comes to our attention. We keep honest relationships with customers as we believe it to be beneficial in the long-run.